The A-STEP program aims to provide working adults in North Florida access to higher education in order to elevate earning potentials and job security. The key to the A-STEP program is the implementation of a successful blend of aptitude and career assessments, professional development classes, individualized mentoring, personalized financial aid advisement, ongoing academic support and gap funding to place adults on the path to success and long-term sustainability.

Goodwill Industries of North Florida recognizes the workforce and educational challenges facing this population and is addressing this challenge through a program for adults called A-STEP (Academic Support through the Employment Process). A-STEP's vision is to help move individuals who want to advance their potential through the educational pipeline and toward family sustaining careers. A-STEP is designed to help working individuals pursue, progress through, and complete workforce and technical certifications/credentials.

For more information, visit http://www.goodwilljax.org/education/a-step.aspx

Or email Jill Black at [email protected]

Complete Florida

Complete Florida offers more than 50 fully online undergraduate degree programs, including associate and bachelor's degrees, from 11 public and private institutions. Many offer flexible, focused and accelerated programs that are designed for working adults who have some college but no degree. If you have a clear path to completion, you will appreciate the streamlined readmission process and accelerated options for earning credit. If you need more support to succeed, you will like the coaching, counseling and concierge-like support services that are available.

For more information, visit http://completeflorida.org/

Northeast Florida Community Action Agency

Low-income individuals usually lack the education and/or skills needed to obtain and maintain employment. Many times these individuals do not receive jobs because they cannot pass pre-employment tests, do not meet educational eligibility criteria, and lack employment competency skills. The Family Self-Sufficiency Program (FSSP) provides a comprehensive and holistic approach to services for entire families by empowering individuals to actively pursue a better life and obtain employment that pays a living wage.

The FSSP encompasses the development of a specified case plan, tailored to each customer and designed to address barriers to self-sufficiency such as employment and education. In addition, this program teaches customers to generate more income as well as enable them to make better use of available income and other financial resources. The FSSP also helps customers prepare for the General Education Development (GED) exam, assists with enrollment and financial aid for vocational training or post-secondary education courses, provides assistance with transportation costs and secures child care for customers in order for them to complete job training.   

For more information, visit http://www.nfcaa.org/programs#supportive-services-for-veteran-families or contact Program Coordinator Ronald T. Howell at (904) 398-7472.

Year Up

Year Up’s Professional Training Corps (PTC) is an intensive, one-year program for Associates Degree students 18 to 24 years old that combines hands-on skill development and internships at some of Jacksonville's top financial institutions. As students work toward completing their degree at Florida State College at Jacksonville (FSCJ), Year Up supports them with professional skill training for a career in Business Operations. Requirements for program participation are that you must be 18 to 24 years old, be a high school graduate or GED recipient, be a U.S. citizen, permanent resident or have an employment authorization card, enrolled or interested in enrolling full-time at FSCJ, interested in a career in Business Operations and highly motivated to learn professional skills.

For more information, visit http://www.yearup.org/ or call (855) YEARUP1. 


CareerSource Northeast Florida

Interested in open the door for employment opportunities through education, training, and career services? 


The official online portal for jobs in Florida:  EmployFlorida.com

Additional links to follow to learn more specific information about various industries in the region:









CareerSource Northeast Florida Success Story

CareerSource NEFL partners with many hospitals and educational institutions in Northeast Florida. Its role is that of funding partner. The partnership is a triad which consists of CareerSource NEFL, an employer and a training provider.

Here is a great example of one of our partnerships: FSCJ's Surgical Technology Workforce Certificate program, along with Baptist Health and Memorial Hospital have joined efforts to train incumbent hospital workers to become surgical technologists. CareerSource NEFL will reimburse the hospitals a portion of the funding needed for the cost of the training.

The first cohort of 12 students ran from October 2016-October 2017. A second cohort of 12 Baptist Health and Memorial Hospital incumbent workers began the surgical technology program in November 2017 and is currently in progress.

Through this partnership, 12 hospital workers who currently held positions in various departments at the hospitals, including billing and insurance clerks, floor technicians, and nursing assistants receive hands-on training. The student employees receive instruction on anatomy and physiology, medical terminology, microbiology, pharmacology and anesthesia. They will also be trained to create and maintain the necessary sterile environment for surgical procedures. In addition, the students maintain their full-time position at the hospital, along with their full pay and benefits. FSCJ creates a flexible schedule so that the student employees can continue working.

Upon completion, the students will earn their certification and be promoted within their facility to begin earning a higher income and thus more stability for their future. This is a life changing opportunity for many, as the income goes from approximately $10/hour to $18.00/hour, nearly doubling their salary.
This partnership addresses the shortage of well-qualified, certified surgical technologists within the local community. The effort was led by Dr. Neal Henning, Dean of health sciences, Dr. Monica Franklin, academic director of health sciences, Ms. Shannon Baum, with Baptist Health and Mr. Scott Brown, with Memorial Hospital.

If you're interested in learning more about this dynamic opportunity, please contact: 

Carol Cullen, CareerSource Northeast Florida, Industry Sector Manager - Healthcare at
(904) 798-9229 x2214.



Service providers designated with an * are able to serve ex-offenders with non-violent offenses. Individual circumstances are evaluated to determine appropriateness for both the program and/or internship/employment opportunities with corporate partners.










# of People

Served Per






Reporting Period:

June 30-July 1.



Teria L. Brown

[email protected]

Youth ages 16-24.

Duval County, out of school youth, college graduates.  Out of school youth can be drop outs or those who completed coursework but did not pass standardized tests. Can serve 100 youth per contract.

Workforce certifications in areas such as C.N.A., and forklift.  Do paid work experiences.  Also provide bus passes, childcare referrals, professional clothing, FAFSA completion.  Outcomes are credential, employment, or enrolled in military or post-secondary training.

Goal is to assist students accomplish their goals in one year or less.  Time spent depends on goals, such as a 6 week training program, or soft skills and employment assistance lasting 30-60 days. 

Participants can earn up to $500 in incentive caps.  If they participate in work experience, it can range from $8.50 to $10 plus per hour, 30 hours per week for 8 weeks.

20-25 people in a cohort.  Also do individual starts for training or a combination thereof.

No waitlist.  Recruiting takes place year round. Even if Eckerd reaches the 100 youth goal, they continue to serve participants.


YearUp  *


Reporting Period:  January and August



Deborah Ayer at [email protected]

18-24 years old.  Individuals from impoverished backgrounds; Pell eligible; FSCJ student.

College coursework, support, supportive services, retention services at the 4 and 12 months benchmarks.  Internship opportunities.   College credit is articulated.  Goal is to engage in either FT employment or FT college.

One year.  Then, retention services are available to alumni.  Second 6 months of program consists of an internship.

First part of the year, participants receive up to $50 per month.  The second 6 months, participant receive $150 during the internship portion.

Two learning communities, typically 40 people each.  Start programs in cohorts in January and August.  Will stretch the number of participants if needed.  For example, accepted 82 in January.

Typically have a 20 person waitlist; they’ll be accepted next starting date.  Use list to backfill if a participant backs out.


Generation JAX   *

Started in 2014

Reporting Period: 

IT funds are June 30-July 1 per Career Source. 

Retail does reporting in May but primarily follows calendar year. 



Alex Rudnick at
[email protected]

Retail class is age 18 and up.  IT class is 18-24 years old.  18-29 is the target, but it varies by program.  This is a national model with a variety of coursework available in different areas.  They are working to accept broader age range.

Specifically in JAX, train for entry-level jobs in 2 sectors:  IT and retail career advancement.  This is accomplished through technical skills, hands on practice, job preparation, and developing professional networks. Note that this is a national program so they can add or delete programming based on employer need.  They can customize training and deliver onsite (e.g.  FL Blue campus)

Can complete in as little as 4-12 weeks.  Duration varies by program.  IT is 11 weeks long. 

Stipends vary by program.  IT earns $115 per week based on attendance homework completion and appropriate attire.  Retail (RCA) offers a $300 stipend, but that could phase out over summer 2018.  Dollars (max of $15) will be available on a limited basis based on qualifying concerns.

The grant fully funds 1200 students.  There are 4 cohorts per year for IT.  Retail consistently overlaps, with a start date of every 2 weeks. 

IT has had up to 150 applicants, and 20-25 are accepted for each class.  They will wait if they’re in the process of locating qualifying documentation.  They’ll also set up cohorts based on specific issues, like child care. Typically no wait for RCA.


Onward to Opportunity/

Institute for Veterans and Military Families  *





Patricia Piazza at

[email protected]


Complimentary services to existing transition programs for vets and families.  180 days within end of service date or terminal leave.  Active duty, Vets, National Guard (served 180 days), and Spouses can qualify at any time in spouse’s career. Must still be married to the service member. Offers three career tracks:  Customer Service Excellence, IT, and Business Management. 

Employers are also served, as they review the training curriculum and ensure alignment with their hiring needs.  They can access talent prior to military separation.  National employers—specific software.  Bringing onboard a particular learning track.

During the 16 week period, when students complete 30-40% of their coursework, they meet their VTS (Vet Transition Specialist/Career Coach).  They complete a profile/goals/best work environment.  When 80% of coursework is complete, they begin receiving job matches which can be accepted or declined.  Students can also mock interview and have their resumes revamped.

Classroom portion of 4 days (taught by 35 different local employers) followed by 12-16 weeks of 100% online coursework taking 5-6 hours per week to earn the industry certification (i.e. Lean Six Sygma Greenbelt/ Syracuse University). Others are through Project Management Company, or HR Certification Institute (HRCI). A practice and final industry certification exam are required.   Individuals must be on LinkedIn. 

The program is fully funded by JP Morgan Chase & Co and the Shultz Family Foundation.  One year memberships to various professional organizations are purchased for participants.  The program covers one exam, but students finishing their coursework early can take additional classes for certification.  Students can work at their own pace and complete the class early or request an extension.

Typically, 70-85 students are enrolled.  Not all students complete the in-class portion (they are working).  Nationwide, 1,200 students enroll in each co-hort.  Students are split in Co-hort A and B to accommodate the volume attending the in-class portion. 

Cohort schedule available online.  Courses must be completed within 90 days of the cohort start date to maintain the schedule, unless a student communicates difficulty in persistence.  The coursework can be “frozen” to accommodate the student.


A-STEP (Goodwill)  *



Jill Black at

[email protected]

Individuals wanting to advance their career path who are seeking their first certificate or credential.  18 years +, Pell eligible, HS Diploma/GED, FL resident for 12 months, drug free, reliable transportation preferred but managed on case by case basis.  Also focusing on veterans, Dreamers, ex-offenders.


Provide access to higher education through gap funding.  Case management services available.  Any support needed in barrier removal, such as child care or transportation.

Short-term (1 year or less).  Most students are enrolled at least 2 years—pre-req’s and refresher courses.  Some programs of study are 2 years, so they may be enrolled 3 years.  There is a 1 year retention period.

There is a 1 year contract with the customer.  Financial needs are assessed yearly.  Stipends range based on other sources of financial aid.  Could range from $2,400 to $6,000 and up.

52 currently enrolled.  Began a cohort but there is too much individual need.  Tripled enrollment in the last several years.  Now have reportable metrics.

There is not typically a waiting list.  Currently, there is only 1 student on the waiting list.  Take applications in fall for the summer.




 *If applicants do not have charges related to domestic, child, or cyber cases.



Marcus Smothers at [email protected]

Individuals 17-29 with barriers to training and employment, or are unemployed, underemployed or currently work in lower-skill, lower-wage, front line IT or Advanced Manufacturing positions and are in need of training to advance. At the time of application, participants cannot already be enrolled in a secondary or post-secondary educational program.  A high school diploma or GED is not required.  The program helps with job placement after training is complete.  Program requirements must be met in a pre-screening process.  Final participants are determined through computerized random selection.  Those meeting requirements may not be selected due to this process.  Those who are not selected are given referrals to other local resources, as well as a $50 Visa gift card for applying.

MyTechHire offers free, innovative employer-driven training and certification in Advanced Manufacturing and Information Technology that can quickly lead to well-paying, high-growth, skilled jobs in these two key industry sectors.


The Advanced Manufacturing pathway includes a series of certification courses that combine lecture and hands-on learning. Courses are held at FSCJ’s Advanced Tech Center. Certifications include:

Certified Production Technician

OSHA 30 General Industry (Occupational Safety and Health Administration)

HAZWOPER 40 (Hazardous Waste Operations and Emergency Response)


The Information Technology courses are offered in a classroom format with online tools and hands-on labs proctored by industry-certified instructors. Certifications include:

CompTIA A+, Network+.

Courses are designed to prepare students for certification tests.  CompTIA involves 96 hours of seat time.  Forty hours of seat time is needed for Network + training.  Duration is approximately 10 weeks. Students take the course, have a one week break in which to take certification testing, and then return to the next course. Certified Production Technician (MSSC) requires 80 seat hours.  OSHA requires 30 hours, with HAZWOPER at 40 hours. 

The program pays for the course, books, equipment, and examination fees.  Bus passes will be provided if needed. 

Emergency child care is also available while students are in class.



The program goal includes 80 applications, with 40 being accepted into the program. 


The maximum wait time to enter a program is 1-2 months. 

Participants start in cohorts. 

Night, weekend, and day classes are available.

Program Contacts

Jill Black
Year Up  
General Information