Social Services

A career in Social Services allows an individual to positively affect people and communities.  As the population of the Jacksonville region continues to expand, so do the occupations that support this growth. The health and well-being of Northeast Florida is improved by those who choose a career in social services.  Whether they impact health issues through awareness, prevention, or assistance or provide wrap-around support to vulnerable communities in innumerable ways, those in social services play a critical role in a region’s vitality. They often serve in schools, hospitals, outpatient services, nursing care facilities, and government agencies.

Industry Report

A career in Social Services allows an individual to positively affect people and communities.  As the population of the Jacksonville region continues to expand, so do the occupations that support this growth. The health and well-being of Northeast Florida is improved by those who choose social services jobs.  Whether they are impacting health issues through awareness, prevention, or assistance or providing wrap-around support to vulnerable communities in innumerable ways, those in social services play a critical role in a region’s vitality. They often serve in schools, hospitals, outpatient services, nursing care facilities, and government agencies.

Social Services jobs in the Jacksonville region offers career opportunities such as Licensed Clinical Social Worker, Social Worker, Case Manager, Social Services Assistant, Medical Social Worker, Program Management, Grant Writer, Community Health Worker, Memory Care Activity Director, Foster Care Case Manager, Licensed Mental Health Counselor and School Counselor.

It is important to understand the education and experience requirements for a career in Social Services. There are six colleges in the area that support certificate, undergraduate and graduate degrees in social services: Edward Waters University, Florida State College at Jacksonville, Jacksonville University, Keiser University, University of North Florida and Flagler College.

If you are a high school student, veteran or adult learner looking to better the community via a social services occupation, learn more about the career options below.  You could work for one of the many social services organizations in Northeast Florida, which include but are not limited to CareerSource Northeast Florida, United Way, Wounded Warrior Project, Hubbard House, or Boys & Girls Clubs of Northeast Florida.

Social Services Organizations in the Region

Isaiah Oliver

President, The Community Foundation for Northeast Florida

Isaiah Oliver, the president of The Community Foundation for Northeast Florida, admits he didn’t envision the career he has now when he was in high school and college.

“I didn’t know what philanthropy was when I was in high school and college, but opportunities aligned for it to happen,” Oliver said.

Oliver joined The Community Foundation for Northeast Florida as President in July 2023. Prior to coming to Northeast Florida, he served in a similar position as the President and CEO of The Community Foundation of Greater Flint (Michigan) for nine years.

Both foundations have a mission of stimulating philanthropy to build a better community. The Jacksonville foundation serves Duval, St. Johns, Nassau, Baker, Clay and Putnam counties through a range of charitable and civic activities, while helping individual donors achieve their philanthropic goals. Oliver oversees investments, budgets, grant-making and fundraising. He serves as a bridge, fostering partnerships between individuals and community organizations.

“I lead our organization by engaging people in philanthropy through their time, talent, treasure, and ties, to leverage making the community a better place,” Oliver said.

A Michigan native, Oliver graduated from Central Michigan University with a bachelor’s degree in graphic design and a minor in art history. As a student, he discovered his talent for simplifying and communicating complex messages. Oliver dreamed of working for an advertising agency or a newspaper, but after graduation couldn’t find a job in those fields. He began his professional career in education, and spent 10 years as an associate administrator at Mott Community College in Flint.

“I used those same skills to make it easy for others to understand complex issues and be the best I could be in my role,” Oliver said.

He gained many new skills while working in education including serving as an instructor and grant writing for workforce-related programs. Oliver joined the Community Foundation of Greater Flint as vice president of community impact and was named president and CEO in 2014. He played a pivotal role leading his community through a public health crisis involving contaminated drinking water. During his time at the Community Foundation of Greater Flint, Oliver gained greater understanding of the management of philanthropy and how connections and opportunities converge to move forward innovation. Community leadership and partnerships continue to be a key focus of his current position in Jacksonville.

For those interested in pursuing a career in philanthropy, relationship building and emotional intelligence are essential skills. Hiring managers seek out the individuals they want to work with daily. “Know who you are and what you bring to the table,” Oliver said. “Your ability to relate is going to be the differentiator.”

As a college student, Oliver’s sociology and art history classes offered insight and exploration of meeting people’s needs and resolving challenges. “They provide an amazing opportunity to think about how things were done and uniquely positions you to do this work,” Oliver said.

Diversifying interests and experiences offer many benefits to an individual’s career path. “Be open to life’s journey and be thoughtful where you invest your time,” Oliver said.

Dr. Natalya Bannister Roby

President and Chief Executive Officer, Episcopal Children’s Services

Dr. Natalya Bannister Roby, President and Chief Executive Officer of Episcopal Children’s Services, initially thought she wanted to pursue a career as an attorney. However, a life-changing experience changed her pathway.

While serving as a student volunteer at the Boys & Girls Club of North Central Florida, Roby was talking with a six-year-old in the program. When Roby shared she was a University of Florida student, the young girl did not believe her and asked Roby to prove it. “I didn’t think brown people went to college,” the girl said.

“It broke me when she said that,” said Roby. “UF was located just a mile away and she thought it was out of her reach. It made me realize that I wanted to be an advocate, fight for single parents and children in poverty, and impact children and the ecosystem.”

Roby joined Episcopal Children’s Services in January 2024. One of the largest youth services nonprofits in Florida, ECS helps nearly 30,000 underserved children in 14 counties in northeast and central Florida. The program offers holistic family services and builds a strong foundation for educational success. In her role, Roby leads ECS’ strategic vision and day-to-day operations, collaborating with the ECS team to craft innovative strategies to break generational cycles.

“By exposing kids to a safe, loving environment, and giving parents the tools they need, we are setting them up for success,” Roby said. “This approach can change the landscape of our community.”

Prior to joining ECS, Roby led center operations in Florida for Pace Center for Girls’ national office. She previously served as executive director of Pace Center for Girls Alachua. She began her career at the Boys & Girls Club where she interned. Roby appreciates the power of internships and volunteering to support career development, as well as the importance of mentors and mentoring, especially for women.

“I’m grateful for the mentors I’ve had,” Roby said. “I love to share my experiences with others.”

During her career, Roby has experienced numerous success stories including one that has gone full circle. The young girl at the Boys & Girls Club followed Roby to Pace and went on to college. Now a single mom, she has requested ECS services for her son.

“She wants him to have a better life with opportunities to thrive,” Roby said.

A first-generation American, Roby grew up attending private school in New York. When her parents divorced, she moved to Orlando with her mother and experienced poverty.
“I never lose sight of these experiences,” Roby said. “I understand the population I serve and the challenges they face.”

Roby earned her bachelor’s and master’s degrees from the University of Florida, and a doctorate degree in Educational Leadership from the University of North Florida. Her dissertation explored “Triumph over Trauma.”

“With persistence and resilience, many people have used their trauma as a catalyst for success,” Roby said.

Roby is known for her leadership philosophy, as shared in her TedxUF talk, which emphasizes “The Power of Leading with Love.” She believes her mission is to spread love through her work by ‘showing up’ for the children, families and staff she serves. As a leader, Roby is committed to fostering positive, inclusive and compassionate work environments and relationships.

“I believe it’s important to do something that’s meaningful to you,” Roby said. “It’s about taking care of people and making sure they feel valued.”

Future Social Servant