As financial services organizations grow and expand their operations in Northeast Florida, the region has seen significant growth in jobs and capital investment to grow this already well-established industry. Nearly 62,000 employees work in Jacksonville’s finance industry, making it one of the largest segments of the region’s economy.
The Jacksonville area is also a critical part of the fintech ecosystem, one of the fastest-growing areas within financial services. With two state colleges in the region awarded $3.6 million in grant funding for the Northeast Florida Fintech Initiative, the talent that Jacksonville plans to produce will strengthen the industry. The grant fosters the development of curriculum, employment and business recruitment programs to be powered a business and industry leadership team (BILT) of fintech companies that will help identify the skills, competencies and credentials that employees need to excel in these jobs.
If you are interested in a career in finance, please take a look at its Career Pathway and also explore some of our resources that can help you understand the next step in your career. Jacksonville needs more financial services professionals and a career in this field can lead to an exciting and lucrative career.
Financial Services Companies in the Region
Carlson secured an incredibly valuable internship at Dun & Bradstreet, gaining on-the-job experience while attending the University of Miami. Upon graduation, she received an offer to transition into full-time employment at the company’s Jacksonville headquarters.
“I was fortunate to land a virtual internship during the summer of 2021 and extend it throughout my senior year,” said Carlson, a People Operations Analyst at Dun & Bradstreet. “This is my first professional job and it has been exciting to start my career at Dun & Bradstreet in Jacksonville.”
Dun & Bradstreet is a leading global provider of business decisioning data and analytics, and assists companies around the world to improve their business performance. People Operations is a modern interpretation of the responsibilities of a human resources department within an organization, focusing on putting the employee first.
In her role at Dun & Bradstreet, Carlson helps manage the employee journey including orientation and onboarding for new hires. She supports the People Business Partners and the HRIS (HR information systems) Team. She also assists the Early Careers Program Manager with internship program recruitment and operations – the same program that introduced her to Dun & Bradstreet. Carlson relocated to Jacksonville in June 2022.
“It was an exciting time to join Dun & Bradstreet as they were moving their headquarters to Jacksonville,” Carlson said.
Like many students, Carlson was exploring a variety of career pathways during her junior year of college. The internship experience helped her discover her passion, skills and strengths, which is essential for career success.
“I enjoy working with people and achieving business objectives,” Carlson said. “The People Team at Dun & Bradstreet turned out to be an excellent fit for me to learn and grow.”
During her internship, Carlson participated in a rotational training program within the People Team. The experience provided her with skill development and unique insight to support business divisions and corporate functions across the company.
“After exploring the different areas, I gained an understanding of my ideal first job,” Carlson said. “I knew what I wanted before committing to a full-time opportunity.”
Carlson has a strong work ethic and thrives on innovation and embodying the company’s core values. She says collaborating and assisting others throughout the company – both locally and globally – is the most rewarding part of her position. Carlson appreciates the company culture at Dun & Bradstreet.
“The support I have received from my team and my leader throughout my time at Dun & Bradstreet has been amazing,” Carlson said. “Everyone supports your growth and wants you to succeed.”
Like many young professionals, Carlson would have relocated anywhere for the right position. She’s happy her career brought her to Jacksonville.
“Jacksonville is one of the hottest job markets and has so much to offer,” Carlson said. “I enjoy the beaches, the restaurants and the St. Johns Town Center where our headquarters is located. There is something for everyone in Jacksonville.”
“I had an interest in STEM (Science, Technology, Engineering, and Mathematics) but wasn’t sure which career pathway I wanted to pursue,” said Riley, a Business Analyst for Citi, Personal Banking & Wealth Management Technology (PBWMT). “This initiative has helped me grow my career in so many ways.”
Riley, who earned a bachelor’s degree in Business Management from the University of North Florida in 2022, completed four Citi internships – two in high school and two at the college level – before transitioning into a full-time employee. Riley discovered working in technology at Citi has laid the foundation for an exciting career path.
“The program offers wonderful, valuable information about the working in the world of technology, which offers many different opportunities for career growth,” Riley said.
Citi’s “Women in IT” program was launched by employees from Citi’s Jacksonville division to inspire more high school and college women to consider careers in technology and in response to troubling statistics. According to the U.S. Department of Labor, since 1984, the percentage of female computer science graduates has dropped from 37% to 24%. While women make up more than half of the U.S. workforce, they hold just 25% of the jobs in technical or computing fields.
Michelle Carrico, Senior VP/Program Manager for Citi, PBWMT, has been involved with the “Women in IT” program since its inception. Program leaders were exploring innovative ways to identify, mentor, and hire talent while supporting the bank’s commitment to gender diversity. They wanted to invest in and develop a pipeline of female technology professionals.
“We have been working hard to address this talent gap and to encourage women to consider a wide range of roles in technology,” ” Carrico said. “Even though coding is important and foundational, there are many other roles in technology that don’t require you to work with code every day.”
In Citi’s “Women in IT” program, high school interns are introduced to technology skills, meet technology professionals and explore more about what it means to work in tech. The curriculum is designed to build confidence, inspire students to learn more and reduce the misconception that "IT is not for me."
Both high school and college-level interns are placed on a variety of technology teams, including project management, software development, data science, business analysis, design, architecture and more. Along with mentoring and networking opportunities, they develop a strong understanding of the industry and the skills that are in demand. The experience is designed to show students the career possibilities in technology and link their interest to various roles offered within the field.
“I am grateful for this program, which has helped me grow my career,” Riley said. “I got my first taste of professional networking and working with mentors.”
Now Riley is serving as a mentor to new Citi interns.
“Watching Kendall’s growth and professional development since she started the program has been phenomenal,” Carrico said. “Our interns have the opportunity to work on different teams and they are so well-rounded after they complete the program. When they transition into a full-time position, they bring all of that knowledge into their new role at Citi.”
“The Academy was such a positive experience,” said Thomas, a Digital Experience Program Analyst at VyStar Credit Union and 2012 Fleming Island High School graduate. “It offers an excellent opportunity to gain practical hands-on experience and interact with company executives. It allowed me to develop relationships that have helped shape my career.”
“The Academy provided me with the opportunity to gain work experience that I couldn’t learn in a classroom,” said Bokretsion, a Senior Business Process Analyst at VyStar Credit Union and 2013 Jean Ribault High School graduate who participated in the Academy the first year it was offered at Ribault.
The VyStar Academy of Business is an academic and internship program for high school students. Students participate in an engaging real world experience that brings their learning to life while focusing on the inner workings of financial services, growing technology and essentially what it takes to run their own business. The cornerstone of the academy is an operating VyStar branch run exclusively by students and available to everyone on the high school campus. With the exception of lending services, the 18 high school branches stretched across eight school districts have everything other VyStar branch locations have to offer.
Both Bokretsion and Thomas got their start at VyStar working as tellers at their high school branch locations. After high school, Thomas attended St. Johns River State College and also worked in the VyStar Contact Center. After one year, she transferred to Harding University and graduated with a bachelor’s degree in public relations. She returned to VyStar in 2017 as a Senior High School Branch coordinator before receiving a promotion to her current position, which focuses on VyStar’s digital banking experience.
“The financial services industry is evolving and there are many opportunities if you have the drive to learn,” Thomas said.
Bokretsion attended the University of Florida before transferring to the University of North Florida. She returned to VyStar in 2015, working part-time as a Teller Specialist while she earned a bachelor’s degree in psychology. After graduation, she joined VyStar full-time as a Marketing Specialist and advanced to Mergers & Acquisition Marketing Specialist before receiving a promotion to her current position.
“The opportunities for continued growth at VyStar are exciting,” Bokretsion said.
Although Bokretsion and Thomas did not graduate with financial services degrees, both are experiencing career advancement and success as a result of their initiative and employability skills.
“Our professional skills – communicating and problem solving – are critical and have helped both of us advance in our careers,” Thomas said.
For those considering applying to a VyStar Academy, Bokretsion offers this advice.
“It’s excellent work experience, even if you don’t pursue a career in this field,” Bokretsion said.
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